How to win friends and influence people

• "only knowledge that is used sticks in the mind."
• when displeased it is easier to criticize and condemn than to understand the other person's viewpoint. easy to find fault than to find praise.
• natural to talk about what you want than to talk about what other people wants.
• offer a dime when someone i make a violation to these principles.
• review the week. spend for example Saturday night and asked yourself
• what mistakes did i make that time?
• what didi i do that was right?
• how to improve my performance?
• what lessons that i learn from that performance? be specific.

Part I

• Criticism is dangerous. It hurts precious pride, sense of importance and arouses resentment.
• Bf skinner - learning through reward is effective than punishment. dont criticize. affirm or approve honestly.
• understand and don't be hard on them.
• Judge not that ye be not judged.
• a great man shows his greatness by the way he treats little man, said Carlyle.

• Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism, and it breeds sympathy, tolerance and kindness. “To know all is to forgive all.”
  As Dr. Johnson said, “God himself, sir, does not propose to judge man until the end of his days.”
  Why should you and I?
  PRINCIPLE 1
  Don’t criticize, condemn or complain.