Everyday Hustle

An Overlooked Attrition
by Hazel Aguisanda

Work reality and how to work around it

1. Night shift

• make sure you get a good 5-8 hour sleep

2. Stressed during shift

• don't take a cigarette break. WALK! a good 10-minute walk around beautiful IT park can help and is not such a bad idea. any health expert will tell you that walking burns calories, stimulates blood circulation and helps lower cholesterol levels.

3. Still stressed after shift

• Red horse is NOT the answer.

• you don't have to sign up in an expensive gym, still IT park or Abellana (or a good lap pool) is ideal for at least a 30-minute outdoor workout; plus you get FREE sunshine with loads of Vitamin D and serotonin (natural anti-depressant). So guess what? you have a more positive disposition when you get back to work, can handle your calls with a smile and might actually increase that CSAT(customer satisfaction)score!

4. 12-14 hour work day

• Are you sure your mind still works on the 10th hour? Even if you put in 14 work hours a day I guarantee you that there will still be emails to be answered and reports to be done

5. Sleepy during the shift

• Go back to number # 1.

Employees can further look into modifying some routines:

• PLEASE no breakfast buffets after your shift!

• Eat an apple instead of puffing a ciggy.

• Get a hobby, join a charity club - whatever it is, join activities other than work. It's a harsh reality, but even if you put in 16 work hours, your company may not keep you if you are no longer fit to work.

• If your Team Lead or Operations Manager routinely insist that you work overtime, you can push back if it becomes frequent or unhealthy for you. The best thing is to work as productive as possible within your shift so you can complete your deliverables and not compromise client satisfaction. (yes this is possible)

• If you are in a management role, it is best if you set a good example to your team in leading a healthy work/life balance.

We are all extremely lucky to have all these different call centers providing jobs in our community; but we all need a strong resolve to simultaneously manage hazards of the job by simply not abusing one's health!

Let us make sure that a simple resignation due to poor health does not become an overlooked attrition.